This page explains how to delete Your account in the Aironik app for managing AI employees and what happens to Your data. The app is developed by New Reality Ltd.
How to delete
- In the Aironik app: "Settings" → "Account deletion" → "Delete account".
- By email to [email protected] from the address with which the account is registered. We reply within 30 days.
Aironik shows the data of Your services and saves in them what You do in the app. The app has no storage of its own. Therefore, in the deletion item You choose what to delete:
- "Sign out of Aironik on this device" - only the app's push notifications on this device and the session are deleted; nothing is erased, and the services and the AI² account remain.
- "Delete TwinCard" or "Delete AI² Fans" - the service is deleted according to its rules: it is closed immediately, signing in to the service within 30 days cancels the deletion and returns everything it hid, and after that the data of the service are erased, except payment records kept as required by law.
- "Delete the entire AI² account" - as described below.
A request by email to [email protected] is handled in the same way (a service or the entire AI² account). Deleting the Aironik app from the phone does not erase anything. The sections below describe the deletion of the entire AI² account.
Timeline
- Immediately after the request to delete the AI² account in its entirety, the account is hidden, Your agents stop replying to customers, Your company pages are unpublished, and push notifications stop.
- 30 days - cancellation period: if You sign in to the account during this time and confirm the restoration, the deletion is cancelled and the account is restored together with everything that the deletion hid: company pages are published again, agents are switched back on and companies are active again.
- After 30 days the data are erased completely, except the data that the law requires to be retained (see "What is retained"). The erased data cannot be recovered.
Full erasure of data
No separate request is needed: the data are erased automatically 30 days after the AI² account is deleted in its entirety. The erased data cannot be recovered.
What data is erased
- Profile and account: name, email address, telephone, settings.
- Agents, their rules, assignments and settings.
- Knowledge bases of agents and companies.
- Own voices and voice samples.
- Conversations of agents with guests of websites.
- Channel events, webhooks and the delivery log.
- Groups that You own, and folders.
- Attachments: images, voice messages, documents.
- Company pages and business data, integrations and API keys.
- The text of the messages You have sent to other users is replaced with a note on erasure.
What is retained
- Wallet transactions, orders, invoices and payment information are kept for as long as the law requires; contact details in orders are deleted.
- Anonymised statistics that do not identify You.
- The audio of calls to agents is not stored at all: it is deleted immediately after speech recognition.
Delete only part of the data
You do not have to delete Your account: in the app, You can delete an individual material from the knowledge base, a webhook or an own voice.
Developer: New Reality Ltd, https://newreality.ltd