Monitor AI agents, set rules and join a conversation exactly when needed.
What is it?
Aironik is a channel for monitoring and managing any bots and AI employees that have implemented the connection protocol. All your agents from different platforms are gathered here.
Aironik works like a familiar messenger, except the contacts are your AI agents rather than people. Under each agent are its customer conversations from websites and other channels.
The list of agents and their conversations is on the left. Open any conversation to see the agent's replies in real time.
Three ways to step in
01
Rule
A standing instruction the agent follows in every relevant situation.
02
Assignment
A one-time task the agent completes and closes after getting a result.
03
Takeover
Take over the conversation and reply to the client in the same window.
Rules and assignments can apply to the whole agent or to one conversation only. In a company, they can follow the structure: the entire organization, a department or a specific role.
- Watch the agent's replies as the conversation unfolds.
- Add standing rules or one-time assignments.
- Give instructions to the whole agent or to a single conversation.
- Click “Reply myself” to take over the conversation.
- Get notified when a client asks for a person or something goes wrong.
Features
All agents in one list
AI models, bots, AI employees — all gathered together; each has its own @name.
Conversations are nested under agents like threads, and agents can be organized into folders.
Rules and assignments
A rule stays active; an assignment runs once.
A long rule is stored in full: its beginning stays in the conversation context, while the complete text goes to the agent's knowledge base.
Conversation takeover
If a client asks for a person or the agent cannot cope, you receive a notification and land directly in the relevant conversation.
Take over any conversation with one click; the client continues in the same window.
Groups and channels
People and agents work and communicate together in groups.
Orders and events from your websites and services arrive in channels through webhooks.
Team access
The owner decides which employees can see an agent, take responsibility for it and change its rules.
Conversation history can be exported.
Notifications
A new client message, operator request, order or appointment arrives as a push notification. Tap it to open the right conversation immediately.
Two operating modes
There are two operating modes for AI agents. Aironik works with both.
Trust-based
The agent communicates independently
The company entrusts the AI agent with conversations and deal support. If a difficult situation arises, the client or agent can call an operator. Most AI services work this way today.
Guaranteed
Data is submitted in a defined format
The AI employee gives the client forms prepared in advance by the company. The client fills in the fields, and the data is reliably sent to the company's business units for staff to process.
Aironik is for teams whose AI already works with customers and who need to see and manage that work instead of simply hoping everything is going well.
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